Support

Yes. The game saves at the end of every day and whenever you leave it, even in the middle of a shift. When you come back, the shop is just as you left it: the same guests at the counter, the same crêpe on the iron.

If your iPad is signed in to iCloud, the game keeps a copy of your shop (your save and your pearl wallet) in your own iCloud, so it can follow you to another iPad signed in to the same Apple Account. You can switch this on or off in the game's settings under iCloud sync, which also shows when it last synced. Settings such as volume and the left-handed kitchen stay on each iPad.

We can't see your iCloud copy, and nor can anyone else at One More Crêpe.

Neither, until you choose. If both iPads have moved on since they last synced, the game shows the two shops side by side ("This iPad" and "From iCloud") with the day, rank, pearls and when each was last played, and asks which one to keep. Nothing is picked for you, and you can choose Decide later.

1. Check that the new iPad is signed in to the same Apple Account and that iCloud is on (Settings › [your name] › iCloud).
2. Make sure iCloud sync is on in the game's settings, on the old iPad as well as the new one.
3. Connect to the internet, open the game and wait on the title screen for a minute: the shop arrives there, never in the middle of a shift.
4. If the old iPad still has the game, open it once while it is online so its latest day reaches iCloud.

Still nothing? Write to us with both iPad models and roughly when you last played on each.

Your shop was last saved by a newer version of One More Crêpe on another iPad. Update the game from the App Store on this iPad and sync will carry on. The game never overwrites a shop it doesn't understand, so nothing is lost while you wait.

1. Stay online and go back to the title screen or the day card: pearls arrive there, with a word from the stallholder.
2. Close the game completely (swipe it away in the app switcher) and open it again. Apple delivers unfinished purchases when the game starts.
3. If someone needs to approve the purchase with Ask to Buy, it arrives once they have said yes.
4. Check your email for Apple's receipt. If there is no receipt, the purchase did not go through and you were not charged.

If the receipt is there and the pearls are not, write to us with the order ID from Apple's receipt (never your card details) and we'll sort it out.

Pearl packs are spent inside the game, so Apple treats them as "consumable", and consumables can't be restored from the App Store the way a one-time unlock can. Your pearls, and everything you bought with them, are kept in your wallet on your iPad and, with iCloud sync on, in your iCloud too. That is how they move to a new iPad or survive reinstalling the game.

So please keep iCloud sync on. If your pearls disappear anyway, write to us with your order IDs and we'll help.

Refunds for anything bought in the App Store are handled by Apple, not by us. Go to reportaproblem.apple.com, sign in, choose I'd like to › Request a refund, and pick the purchase. Apple's refund page explains the details. We can't see your payment or issue refunds ourselves, but if a purchase went wrong we're happy to help you explain it.

Use Apple's Ask to Buy for a child in Family Sharing, so every purchase needs a parent's approval, or switch off in-app purchases in Settings › Screen Time › Content & Privacy Restrictions. Apple explains both: Ask to Buy and parental controls. The game also never sells anything without asking first, and the pearl counter only opens when you tap it.

No. Everything that matters is earned by playing: recipes, guests, the yard, the story. Pearls come slowly from playing too, every day. They buy helps and décor, which make the shop easier or prettier, never a story you'd otherwise miss.

Never. Adverts only appear when you press the button on the pearl counter to earn a few pearls or a sack of compost. Nothing plays by itself, nothing interrupts cooking, and the yard and the kitchen have no adverts at all.

Up to three a day, with a short pause between them, from your third day in the shop. The count starts again each calendar day.

The reward is given when the advert finishes. If you close it early, or the connection drops halfway, there's no reward but it doesn't use up one of your three. If the game says No advert today, there wasn't one available just then; that doesn't count either. Try again later, ideally on a steady Wi-Fi connection.

No. Every advert is requested with Google's treatment for children and a General audiences rating, whoever is playing, so adverts are chosen from the game's context, not from anything about you. The game never asks to track you. The privacy policy has the details.

We're sorry. Please write to us with what it showed and roughly when (the date and time help most). We'll block it.

Only one kind: a gentle note when a crop in your yard is ready to pick. No "come back" nagging, no daily streaks. Reminders never arrive between 21:00 and 08:00, and there are never more than a couple waiting.

The gardener asks after your first planting. You can change your mind under Reminders in the game's settings. If you said no when iPadOS asked, turn them on in Settings › Notifications › One More Crêpe first.

• Check Settings › Notifications › One More Crêpe and that Allow Notifications is on.
• A Focus (such as Do Not Disturb or Sleep) may be holding them back.
• Reminders wait until morning if a crop ripens overnight.
• Reminders are scheduled when you leave the game; if you planted nothing new, there's nothing to remind you of.

Open the game's settings (the keys button on the title screen or the day card) and choose Start over…. The game asks first. The shop goes back to day 1: the till, tools, recipes and the street's stars start again. Your sugar pearls, helps and décor stay with you, and so does what Tante Maëlle's notes have taught you.

Delete the app from your iPad, and remove its copy from iCloud (turn off iCloud sync in the game first, then Settings › [your name] › iCloud › Manage Account Storage). The privacy policy walks through every step, including how to ask us to delete your emails.

Yes. The whole game plays offline. You only need a connection for iCloud sync, Game Center, buying pearls and watching an advert.

One More Crêpe is made for iPad and plays in landscape. The iPadOS version it needs and the iPads it supports will be listed on its App Store page at launch. Not sure which iPad you have? Apple can help you identify it. There's no iPhone version.

In the game's settings you'll find:

• a left-handed kitchen, which mirrors the bowls, iron and fillings;
• separate music and sound effects volumes;
• clearer cues, which add patterns and words to the colour changes on the iron;
• reduced motion, for calmer animations in the shop and street;
• larger text on tickets and notes;
• sound captions, so important sounds are shown as well as heard;
• easier gestures, which let you tap instead of holding or dragging in the kitchen.

While you're learning, your very first crêpe is never rushed by the clock. iPadOS features such as Zoom and Guided Access work with the game too. If something makes the game hard for you to play, please tell us: we read every one of these.

• Close apps you aren't using, then close and reopen the game.
• Low Power Mode lowers the frame rate to save battery; turn it off for the smoothest cooking.
• Keep a little free storage (a few GB) and keep iPadOS up to date.
• Restart your iPad now and then, especially after an update.
• Long sessions while charging can make any iPad warm. A break for tea is in keeping with the game.

The quickest way is Tell us what happened in the game's settings (under About). It opens an email with your game version, iPad model and iPadOS version already filled in, and lets you attach a short summary of your play after you've seen it. You can also write to us directly.

• What happened, and what you expected to happen.
• What you were doing just before: which screen, which recipe, which guest.
• Whether it happens again if you do the same thing.
• The game version (in the game's settings under About), your iPad model and iPadOS version.
• Roughly when it happened, with your time zone.
• A screenshot or screen recording if you can (press the top button and volume up together for a screenshot).

Please don't send your Apple Account password or payment details: we will never ask for them.

We're a small crêperie. We read every message and usually reply within a few working days, often sooner.